Policies

1. Acceptable Use Policy (AUP)
2. Privacy Policy
3. Master Service Agreement (HSA) ( required with DD&H Dedicated Servers )

What we mean by “Unlimited”?

We mean you do not have to worry about disk storage or network transfer when your site gets popular.  However, you DO still have to be mindful /​ concerned about plenty of other things ... such as if your site isn’t optim­ized and is causing issues for others on your shared server (for any reason what so ever), you may be asked to sign up for your own DD&H Dedicated Server.

What about databases?

You’re certainly allowed an unlim­ited number of MySQL data­bases, but in the interest of server stability we request that you try to keep them optim­ized and no larger than a few GB in size.

What’s not allowed in “Unlimited”?

Sites whose purpose is to use disk or band­width.  When working on a website, you should be thinking about “How can I make an inter­esting site for my visitors, with easy navig­a­tion, while minim­izing my server storage, band­width, file system, memory, and kernel /​ CPU impact as much as possible?”  If this is your approach the result will be a better exper­i­ence for your visitors, your web host, and yourself!

Some examples of things we do not allow:

• Copyrighted content you are not the copy­right holder of.
• File upload /​ sharing /​ archive /​ backup /​ mirroring /​ distri­bu­tion sites.
• A site created primarily to drive traffic to another site.
• Making your account resources avail­able to the general public.

Those few people who want to try and run free porn affil­iate sites or anime video trading forums or host pirated rips ...  we will find you and terminate you without further commu­nic­a­tion.

Our Service Policy

DD&H provides FREE 24/​7/​365 support in line with our industry stand­ards. Need help faster, please call us using  Skype callto://ddhservices as this tries us in the office first, then our land­line and finally our mobile.  The tele­phone should be the last, not the first option.

During closed office hours FREE tele­phone support is avail­able to all, on the proviso, that we are at fault. Those who tele­phone for support, during closed hours, and it is deemed not to be our fault will be charged $CA 25.00 plus GST for each incident. For example we are not at fault for a force majeur (act of God), nor are we respons­ible if the NET as a whole slows down for any reason. We are at fault if our equip­ment fails.

Please remember that just because you think some­thing or other is an emer­gency doesn’t mean that in all cases it is an emergency.