website you are trying to visit has been suspended, or perhaps
terminated, due to an overdue
account. It will be restored to full service as soon as our client makes
suitable arrangements with our office. We suggest you keep
checking back here. If you know the site owner perhaps they would appreciate you
advising them of this situation.
DD&H SERVICES regrets having to take this action and apologizes for any
inconvenience this may cause and advises the customer get in touch with
DD&H SERVICES ASAP.
Hosting fees are due in advance of service being provided. If
you pay monthly you will be charged (invoiced) no later then the
first day in which service is provided. If you pay annually you
will be invoiced 30-days in advance of your renewal date (or
NOTE: Your invoice date may be any day of the month not just the
1st of the month based upon when your hosting agreement began.
Fees are overdue 25 days after the invoice issue date or upon
the 25th day past due of the invoice issue date.
Fees due from clients whose hosting and / or site maintenance is
governed in whole or in part by a "retainer" agreement are
overdue on the 1st day past the agreed upon payment date.
Labour and disbursements fees made on the clients behalf are due
on receipt and are overdue 25 days past the invoice date.
Any service deemed to be overdue, as described either herein or in
our, in print policies, may be suspended or terminated without prior
notification or further communication at the sole discretion of DD&H
If you find that your service has been suspended your account
will have to be brought right up to date, made current,
including any additional services incurred by the suspension.
If you find that you service has been terminated you will be
required to (a) bring your account right up to date, made
current, including any additional services incurred by the
termination and (b) make a new and mutually agreeable payment
agreement with us. We will listen to any proposal you care to
make but acceptance or rejection of same is at the sole
discretion of DD&H SERVICES.
DD&H SERVICES assumes all hosting clients have read and agreed to our "Hosting Service Agreement"
and our "Acceptable
Use Policy" before service is provided. If not you are advised to do so.
The single most important thing for you to do is get in touch with DD&H
happens if I find my service is suspended?
Service suspension will include your website and may include (a) all
or some of your email accounts and (b) some or all of your access
rights e.g.: FTP.
Domain names that you own will be locked so as to prevent anyone
transferring the domain and website away from our servers.
exactly happens if I find my service is terminated?
might be considered an acceptable plan to restore my service?
Example 1: You are on a quarterly, semi-annual or annual payment
plan. You may be required after bringing your account up to date
Example 2: You may be required to pay 1st and last month fee.
Example 3: You've been paying by cheque and one or more has been
returned NSF. A NSF fee shall be applied and you may be
required to pay by bank draft, certified cheque, postal money order, direct deposit
NOTE: any related fees for paying in this manner are the sole
responsibility of the customer. Also when using
PayPal we do not accept e-Checks.
all instances of an overdue account final resolution shall be handing
your account over to our professional collection service. The collection
company charges, us, 30% to 50% for providing this service. Be advised
after successful collection we will invoice your account for the
collection fee plus a service restoration fee, currently $75 per domain.
We expect these charges to be promptly paid, by bank draft, certified cheque,
postal money order, direct deposit or
PayPal the 30% - 50% we consider loss,
paid to the collection service provider.
Remember: the single most important thing for you to do is get in touch with DD&H
NOTE: Fees and policies shown herein are subject to periodic change,
at the sole discretion of DD&H SERVICES, without further