SUSPENSION and / or TERMINATION NOTICE
 
 

The website you are trying to visit has been suspended, or perhaps terminated, due to an overdue account. It will be restored to full service  as soon as our client makes suitable arrangements with our office. We suggest you keep checking back here. If you know the site owner perhaps they would appreciate you advising them of this situation.

DD&H SERVICES regrets having to take this action and apologizes for any inconvenience this may cause and advises the customer get in touch with DD&H SERVICES ASAP.

Applicable Policies:

  • Hosting fees are due in advance of service being provided. If you pay monthly you will be charged (invoiced) no later then the first day in which service is provided. If you pay annually you will be invoiced 30-days in advance of your renewal date (or thereabouts).

    NOTE: Your invoice date may be any day of the month not just the 1st of the month based upon when your hosting agreement began.

    • Fees are overdue 25 days after the invoice issue date or upon the 25th day past due of the invoice issue date.

    • Fees due from clients whose hosting and / or site maintenance is governed in whole or in part by a "retainer" agreement are overdue on the 1st day past the agreed upon payment date. 

  • Labour and disbursements fees made on the clients behalf are due on receipt and are overdue 25 days past the invoice date.

  • Any service deemed to be overdue, as described either herein or in our, in print policies, may be suspended or terminated without prior notification or further communication at the sole discretion of DD&H SERVICES.

    • If you find that your service has been suspended your account will have to be brought right up to date, made current, including any additional services incurred by the suspension.

    • If you find that you service has been terminated you will be required to (a) bring your account right up to date, made current, including any additional services incurred by the termination and (b) make a new and mutually agreeable payment agreement with us. We will listen to any proposal you care to make but acceptance or rejection of same is at the sole discretion of DD&H SERVICES.

  • DD&H SERVICES assumes all hosting clients have read and agreed to our "Hosting Service Agreement" and our "Acceptable Use Policy" before service is provided. If not you are advised to do so.

The single most important thing for you to do is get in touch with DD&H SERVICES ASAP.

What happens if I find my service is suspended?

  • Service suspension will include your website and may include (a) all or some of your email accounts and (b) some or all of your access rights e.g.: FTP.

  • Domain names that you own will be locked so as to prevent anyone transferring the domain and website away from our servers.

What exactly happens if I find my service is terminated?

  • All of what is described under "suspension" directly above will (shall) be put immediately into effect plus your website(s) will be backed up on to DVD and / or other media. After this backup the site(s) will be removed form our servers.

What might be considered an acceptable plan to restore my service?

  • Example 1: You are on a quarterly, semi-annual or annual payment plan. You may be required after bringing your account up to date (current) to pay monthly.

  • Example 2: You may be required to pay 1st and last month fee.

  • Example 3: You've been paying by cheque and one or more has been returned NSF.  A NSF fee shall be applied and you may be required to pay by bank draft, certified cheque, postal money order, direct deposit or PayPal.

    NOTE: any related fees for paying in this manner are the sole responsibility of the customer. Also when using PayPal we do not accept e-Checks.

In all instances of an overdue account final resolution shall be handing your account over to our professional collection service. The collection company charges, us, 30% to 50% for providing this service. Be advised after successful collection we will invoice your account for the collection fee plus a service restoration fee, currently $75 per domain. We expect these charges to be promptly paid, by bank draft, certified cheque, postal money order, direct deposit or PayPal the 30% - 50% we consider loss, paid to the collection service provider.

Remember: the single most important thing for you to do is get in touch with DD&H SERVICES ASAP.

NOTE: Fees and policies shown herein are subject to periodic change, at the sole discretion of DD&H SERVICES, without further communication.

 

Contact DD&H
Tel:  1 250 544 0477



Last Revised: May 27, 2009