FAQ’s
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May I ask support questions here?
No, you may not. Instead please request support here http://design.ddandhservices.com/ticket/
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What do you mean by “Unlimited”?
Please read our response under “Policies” here http://design.ddandhservices.com/about/policies-agreements/
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GoDaddy and other registrars charge less than yiou for domain name registrations, renewal or transfers. Why do you charge more?
You are correct large bulk suppliers such as GoDaddy and others can offer new domain registrations for less than our cost. However, many of these companies charge more than us for renewals. They also may charge for what they term additional services but which we include. Another key difference is that with GoDaddy, eNOM, Hostgator and others you will be responsible to administer your domain name. If you know what you are doing this is not a problem, if you don’t know what your doing its possible changes you make could cause your site to go down. When DD&H is your Domain Registrar you have a choice of administering your domain(s) yourself or having us do it with no additional charges.
If you decide cheapest is best, that’s fine, but if you run into any problems you will have to sort them out with your registrar. We will not act on your behalf.
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Why do you only provide a 24 / 7 / 365 Support Ticket system and not telephone support?
Good question, thank you. In our industry the standard is a ticket support system. We believe this is a good standard and one that levels the playing field. We also provide free We do provide telephony support via Skype. To call us, using Skype, please callto://ddhservices. One of the benefits of this service is it tries us in the office first, then to our private landline, then our mobile and then allows you to leave voicemail. Some of our clients who are used to telephoning us for support will continue to do so - however, there is a catch for those who telephone. If when we investigate and respond to your telephone inquiry our experts deem that your issue was our responsibility i.e.: failed equipment then regardless of the day or time your call will be FREE. If, on the other hand you telephone for support when it is clearly not our responsibility, not a hardware failure and not a force majeur then you will be billed $25.00 + GST per incident.
We respond to our ticket system 24 / 7 / 365 within 24hrs. During business hours we will typically respond within 2 - 4 hrs., but it could take longer, depending on work loads at the time of your ticket submission. During closed and / or Holiday hours we typically respond within 4 - 8 hrs, but it could take more or less time depending on scheduling, ticket load, etc.
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My email username looks funny and doesn’t work. What do I do?
We hear this one frequently and the answer is simple:
Presently your username looks like this: yourname+mailserver.ext In this format you are correct it will not work. Just replace the “+” symbol with the traditional “@” and all will be just fine.
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When using Webmail do you support more than one client? And if so which ones?
Yes we do, we provide horde, Squirrel Mail and Open Cube.
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